Real Time Analyst (M/F) – Lisbon – (104046)

Responsibilities:

  • Forecasting, scheduling and real time controlling;
  • Compliance Management:
  • Ensures that Contact Centre is aware of legal requirements and that work processes are adapted to meet those requirements.
  • Manages schedule adherence reporting and operation team´s feedback process regarding disciplinary actions for schedule adherence and call centre policies that impact KPIs.
  • Reporting:
  • Reports payroll for Contact Centre to HR including regular time pay, over-time pay, holiday pay, and personal time off pay.
  • Generates and implements automated reports as requested to manage KPIs of business.
  • Works with central departments to implement automated and Business Intelligence tools.

Your experience & skills

  • Bachelor’s Degree in computer science, statistics, mathematics, finance, general business, accounting or a related field.
  • Previous experience is a plus.
  • Basic knowledge of programming, preferably VB and SQL.
  • Basic knowledge of Business Intelligence tools.
  • Very good analytical mathematics skills.
  • Proficiency in Microsoft Excel, Word, Access, Windows operating systems.
  • Solutions oriented and multi-task.
  • Strong verbal, written, and presentations skills (English + another EU language is considered a plus)
  • Proactive and able to work with minimal supervision.
  • Ability to meet deadlines with accuracy.
  • Demonstrated ability to quickly learn new systems and processes.
  • Detail oriented; accuracy is critical.
  • Schedule availability.

Our offer

 

  • Excellent reputation as responsible employer with presence in Portugal since 50 years
  • Modern working environment at an attractive location in Lisbon with good public transport connection
  • Competitive salary
  • A welcoming and inclusive environment
  • Development opportunities

Mon, 28 Jan 2019 11:14:45 +0100

Portugal Lisbon

Arvato Services

Temporary
Workforce Planning
Language/ English

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