Reservations Support Agent (French & English) – (103386)

Join our new Reservations team for our client, one of the largest rent a car companies in the world!

The primary mission of the Reservations Support Agent is to handle all incoming customer calls / e-mails in line with company's quality standards, procedures and guidelines, working with and through others, building and maintaining relationships, in order to sell and promote reservations and client products.

Key responsibilities:

-receive incoming calls and e-mails from the market, whilst converting the maximum number of these calls and enquiries into sales
-promote products and services where appropriate to ensure that more and more customers are aware of and involved in the company' loyalty programmes
-track all reservations on-request and provide the customer with a timely and efficient response
-dealing with customer complaints in a professional manner to reinforce a positive image of the company
-achieve performance targets (sales, call-handling and quality)
-communicate all relevant customer feedback to facilitate on-going improvements in our service and prices and the continuous improvement of the Contact Centre
-work as part of a team and be able to stimulate and motivate others while being aware of and responsive to their needs and concerns
-assist other markets by handling cross-market calls, ensuring that as many calls as possible are handled and converted into sales

 

What we expect:

-fluency in French and English, with appropriate market language knowledge (minimum B2 level)
-availability for a full-time position, in shifts covering 9:00 – 00:00, Monday – Sunday 
-technical skills: familiar with working on Internet and excellent keyboard skills, working knowledge of Microsoft Office programs
-customer service orientation, adhering to established guidelines and procedures
-excellent communication skills in written & spoken
-excellent problem solving skills and ability to prioritise
-ability to work in a fast-paced environment
-good team player skills, with ability to build and maintain strong relationships
-sales skills or orientation
-nice to have: previous experience in customer service or sales environment

Competencies to be used in this role:

-Relationship Management & Team Working
-Effective Communication
-Business & Customer Orientation
-Analysis & Decision Making
-Organisation & Resource Management
-Drive & initiative
-Professionalism & resilience
-Adaptable and flexible

Stable job – we offer permanent labor contracts
Above average fixed salary, performance bonuses
Tenure salary increases
Monthly meal tickets
Excellent relocation package for candidates outside Bucharest including: rent allowance, plane ticket refund, hotel accommodation for the first month
Multilingual exposure – we serve international clients daily – join us and improve your spoken and written language skills with native speakers
Positive environment – we care about the well-being of our employees, invest in their development, encourage fun and team building initiatives
Community projects – we run CSR (Corporate Social Responsibility) events all year long. Make the world better, together with us!
Private medical insurance coverage – we work with one of the best suppliers, Medlife Medical Center where you will benefit from a Professional package

Other fun stuff:

Special discounts provided by our partners in different industries (Banking, Telecom, Gym & Fitness)
Free massages on site, fruits every week to boost your energy, free books rent and delivery to support your career growth
Special discounts for our team members in AFI mall where our office is located

Tue, 15 Jan 2019 12:05:21 +0100

Romania Bucharest

TELUS International Europe

Permanent
Customer Service
Language/ English, French

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