Reservations Support Agent (German & English) – (103380)

Join our new Reservations team for our client, one of the largest rent a car companies in the world!

The primary mission of the Reservations Support Agent is to handle all incoming customer calls / e-mails in line with company's quality standards, procedures and guidelines, working with and through others, building and maintaining relationships, in order to sell and promote reservations and client products.

Competencies to be used in this role:

-Relationship Management & Team Working
-Effective Communication
-Business & Customer Orientation
-Analysis & Decision Making
-Organisation & Resource Management
-Drive & initiative
-Professionalism & resilience
-Adaptable and flexible

What we expect:

-fluency in German and English, with appropriate market language knowledge
-availability for a full-time position, in shifts covering 9:00 – 00:00, Monday – Sunday 
-technical skills: familiar with working on Internet and excellent keyboard skills, working knowledge of Microsoft Office programs
-customer service orientation, adhering to established guidelines and procedures
-excellent communication skills in written & spoken
-excellent problem solving skills and ability to prioritise
-ability to work in a fast-paced environment
-good team player skills, with ability to build and maintain strong relationships
-sales skills or orientation
-nice to have: previous experience in customer service or sales environment
 

Stable job – we offer permanent labor contracts
Above average fixed salary, performance bonuses
Tenure salary increases
Monthly meal tickets
Excellent relocation package for candidates outside Bucharest including: rent allowance, plane ticket refund, hotel accommodation for the first month
Multilingual exposure – we serve international clients daily – join us and improve your spoken and written language skills with native speakers
Positive environment – we care about the well-being of our employees, invest in their development, encourage fun and team building initiatives
Community projects – we run CSR (Corporate Social Responsibility) events all year long. Make the world better, together with us!
Private medical insurance coverage – we work with one of the best suppliers, Medlife Medical Center where you will benefit from a Professional package

Other fun stuff:

Special discounts provided by our partners in different industries (Banking, Telecom, Gym & Fitness)
Free massages on site, fruits every week to boost your energy, free books rent and delivery to support your career growth
Special discounts for our team members in AFI mall where our office is located

Tue, 15 Jan 2019 11:23:53 +0100

Romania Bucharest

TELUS International Europe

Permanent
Customer Service
Language/ English, German

Vai al sito

Potrebbero interessarti

***Urgent hiring SLOVAK or CZECH – Joining b... ** Candidates who can start ASAP receive  500  euro net Joining Bonus , to cover first month's expenses  How about being the single point of con...
Order Manager with French and Flemish – (104... We are recruiting an order manager for a leading global engineering and technology services company, to join their Lisbon Hub. This person will be res...
German Lead Generation – (103112) German Lead Generation In this role, you would be working for a globally renowned brand, who’s line of work has extended from the leading search engi...
German Airline Customer Support – Lisbon, Po... For our Customer Service - incoming calls  - join us if you are,  . Fluent in German and English (mandatory) . Available to work 8 ho...