Second Line IT Support Specialist with English – (103805)

  • call acceptance and handling from L1, technicians, IT-Division of customer
  • providing troubleshooting and resolution of hardware or software problems with the use of diagnostic tools
  • resolving incidents through system and application logs analysis and other available data
  • assure requests are accounted within SLA, in order to assure timely and effective solution of customers’ requests
  • observing technical problems and proposed suggestions for improvement
  • cooperating with other levels of technical support and field service engineers.
  • fluent English knowledge
  • experience in IT support role
  • basic or better Network knowledge
  • basic or better Windows OS knowledge (CMD “DOS”)
  • knowledge and experience with Linux/Unix
  • basic knowledge of SQL
  • excellent problem-solving skills
  • excellent customer service skills
  • attention to details.
  • trainings from the first day of work
  • international environment
  • daily contact with people speaking in 19 languages
  • Employment contract, Multisport, Medical care, Insurance
  • 26 days of holiday regardless of seniority
  • improving your skills
  • work full of challenges.

Wed, 23 Jan 2019 12:14:35 +0100

Poland Mazowieckie

Diebold Nixdorf BPO
To negotiate
Permanent
Information Technology
Language/ English

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