Second Line IT Support Specialist with English – (103805)

  • call acceptance and handling from L1, technicians, IT-Division of customer
  • providing troubleshooting and resolution of hardware or software problems with the use of diagnostic tools
  • resolving incidents through system and application logs analysis and other available data
  • assure requests are accounted within SLA, in order to assure timely and effective solution of customers’ requests
  • observing technical problems and proposed suggestions for improvement
  • cooperating with other levels of technical support and field service engineers.
  • fluent English knowledge
  • experience in IT support role
  • basic or better Network knowledge
  • basic or better Windows OS knowledge (CMD “DOS”)
  • knowledge and experience with Linux/Unix
  • basic knowledge of SQL
  • excellent problem-solving skills
  • excellent customer service skills
  • attention to details.
  • trainings from the first day of work
  • international environment
  • daily contact with people speaking in 19 languages
  • Employment contract, Multisport, Medical care, Insurance
  • 26 days of holiday regardless of seniority
  • improving your skills
  • work full of challenges.

Wed, 23 Jan 2019 12:14:35 +0100

Poland Mazowieckie

Diebold Nixdorf BPO
To negotiate
Permanent
Information Technology
Language/ English

Vai al sito

Potrebbero interessarti

Backend Developer – (98115) Do you possess a degree or higher diploma in IT?Are you motivated and pro-active?An exciting opportunity has arisen for a Backend Developer to form pa...
French Retail Back Office Support – Lisbon &... Company: Arvato Services Portugal, Unipessoal, Lda. Requisition ID: 28972 Are you ready for a new adventure? You speak fluent French? You see yourse...
Customer Care Consultant (English native speaker) ... The financial platform available at Conotoxia.com provides access to the most popular online financial services including currency exchange, money tra...
Gymgrossisten søker Site Manager til det norske ma... Er du interessert i sport og trening? Brenner du for god helse og en aktiv hverdag? Vi søker nå en Site Manager for Gymgrossisten Stockholm, og leter ...