Senior Customer Support Agent – Finnish Speaking – (87019)

Company Description

 

Mansa Gaming is building a state of the art gaming platform using the latest technologies available.

The founding team consists of two brothers, with a successful entrepreneurship track record and extensive experience in the online gaming industry and the startup scene in the Silicon Valley.

 

Job Description

 

 

Mansa Gaming is looking for a Senior Customer Service Agent to work with our exciting new online casino brand. The rapid growth of the business has created a wealth of career opportunities.  Our goal is to now enter into the Nordic markets, If you are searching for a dynamic career with tremendous advancement opportunities then working for Mansa Gaming is your answer. You will be the first to be hired and the first line of contact for our entire brand in your given country. This is a very unique opportunity for a self motivated, dynamic driven individual who is hungry for success.

As the very first customer support agent for your market, opportunities for advancement will arise very quickly in line with the companies growth.

In this role, responsibilities will include:

  • Build and maintain  relationship with clients by providing prompt and accurate service so as to promote customer loyalty via numerous different channels
  • Ensures delivery of excellent customer service to resolve inquires
  • Validating KYC (Know Your Customer) documents in line with MGA regulations
  • Liaising regularly with the Finance department, to facilitate players’ monetary transactions
  • Drafting and writing content, creating templates
  • Work with the VIP customers
  • Recruit, build and mentor  team members and provide training on best practices as the market grows
  • Assist management in ensuring performance goals are met

 

 

Qualifications

  • Fluent in Finnish
  • 1 – 2 years gaming experience
  • Empathy, ability to listen and come up with solutions
  • Good at multi-tasking and enjoys working on a variety of different projects. 

Full time position, based in Sliema seafront. 

Package:

  • Competitive Market Salary 
  • 40 hours per week (with 4 hours free time to do your own thing swim, go shopping not linked to work)
  • Bonus
  • Free food
  • Birthday gift
  • Anniversary bonus
  • Monthly event activities
  • Gym allowance
  • Gaming course
  • Health insurance
  • Opportunity for growth to move in to other business areas 

 

Wed, 21 Feb 2018 15:34:44 +0000

Malta Central Region

Permanent
Agent
Language/ Finnish

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