Senior IT Support Specialist – Lisbon/PT – (104125)

Requisition ID: 29389

About us:
We’re Majorel. We design, deliver and differentiate customer experience on behalf of some of the world’s most respected brands.
Recognizing a very particular kind of drive in each other, our parent companies Bertelsmann and Saham have entered into a long-term partnership to create a new global leader in customer engagement.
We are relentless, resourceful, resilient and agile. It’s the only way to deliver the total reliability and digital transformation necessary in our constantly changing world.
We serve customers across the world through our 48,000 employees based in 26 countries in Europe, the Middle East, Africa, Americas and Asia in 36 languages.
We support our customers at any time, through every device and in the manner they expect of their brands. We speak their language wherever they are and whatever their culture.

Our mission:
We create amazing customer experiences that people value and we are proud of.
By combining talent, data, and technology.
We deliver real impact for our partners.
We are driven to go further.

Majorel Portugal is looking for an experienced Senior IT Support Specialist to join its Corporate IT team. You will join the IT team and your responsibilities include: assist in implementing and support the IT infrastructure (desktops, consoles configuration according to the client requirements, help-desk services, mobile device management, video conference services, application training and management with end-user technology procurement.

You should also be very comfortable with taking initiative, leading by example and operating effectively in a fast-paced agile environment with a high focus on Customer Care solutions.

You are expected to have in-depth knowledge, experience and understanding of various software packages, operating systems, device hardware and network infrastructure. You are also required to be well versed in both identifying and resolving technical issues/concerns in a timely manner while maintaining unparalleled customer service skills.

Your responsibilities:

  • Monitoring and maintaining computer systems and networks;
  • Installing and configuring computer hardware operating systems and applications;
  • Troubleshooting system and network problems;
  • Diagnosing and solving hardware or software faults;
  • Providing support, including procedural documentation and relevant reports;
  • Talking staff through a series of actions, either face to face or over the telephone to help set up systems or resolve issues.
  • Researching and advising other members of the IT team on new endpoint solutions and strategies.
  • Managing and deploying various IT services being delivered to staff, including but not limited to the following:
    • Managing and deploying devices in the MDM system
    • Managing and configuring delivery of Office software and tools
    • Managing and deploying endpoint security
    • Deploying and managing endpoint management software
    • Managing software library
    • Managing end-user profiles, Windows, and application updates, and device performance to ensure optimal endpoint availability.
    • Participating in rollout of IT endpoints and equipment.
  • Evaluate, prioritize and answer incoming requests for assistance from colleagues experiencing problems with hardware, software, networking, and/or other computer-related technologies.
  • IT knowledge, integrity and commitment to an excellent service experience.
  • Log and track all requests, incidents, and tasks utilizing Service Desk.
  • Train users on various software and system hardware.
  • Configure computers, install software, and setup peripheral equipment.
  • Protect confidentiality with regard to all aspects of employee and corporate information.


Your experience & skills

  • Fluency in English;
  • Fluency in Spanish (preferable);
  • Relevant degree;
  • Previous experience in IT;
  • Strong organization skills and keen eye for detail to ensure high accuracy.
  • A friendly, positive, enthusiastic and cheerful attitude.
  • Knowledge of IT: storage, hardware, software, networking, etc;
  • Strong leadership skills and a successful track record of driving issues to resolution.
  • Strong interpersonal and customer service skills.
  • Strong English written and verbal communication skills (another EU language will be considered a plus).


Technology currently utilized:

  • Windows 7/10 and macOS 10.12
  • Microsoft Active Directory
  • Web browsers: Internet Explorer, Chrome,
  • Microsoft SCCM, Service Desk, JAMF Casper Management Suites, MAC Entreprise
  • Kaspersky Antivirus
  • Avaya desk phones, Cloud Based PBX, iOS, Android




Our offer:

  • Excellent reputation as responsible employer with presence in Portugal since 50 years
  • Modern working environment at an attractive location in Lisbon with good public transport connection
  • Competitive salary
  • A welcoming and inclusive environment
  • Development opportunities


Tue, 29 Jan 2019 12:04:03 +0100

Portugal Lisbon

Majorel Iberia

Technical Support
Language/ Portuguese, English, Spanish

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