Service Desk Agent with Hungarian and English – (87013)

We are a global IT service provider. With over 2,800 permanent employees in 35 subsidiaries we offer our services worldwide in more than 190 countries.

Your Task:

  • Providing remote L1 Global Support to end-users working on shifts
  • Analysing problems related to software and hardware, providing correct resolution
  • Troubleshooting and relating resolution procedures to non-technical end-users
  • Opening, closing and monitoring of the incidents in the ticketing system through the complete incident lifecycle
  • Monitoring the correct timelines (SLA)
  • Contacting the end-user via phone, e-mail & chat
  • Providing input toward knowledge base maintenance

Our Requirements:

  • Excellent Hungarian (C1/C2), certification preferred
  • Very good English skills
  • Previous experience with Level 1 and Level 2 Service Desk
  • Strong organizational skills with ability to prioritize effectively
  • Interest in fixing technical problems
  • Excellent communication skills with the ability to interact professionally with a diverse group of clients
  • Strong organisational skills
  • Readiness to work on 8 hour shifts, 24/7

Would be an asset:

  • Help/Service desk background
  • Experience in working in SLA driven environment
  • Fluency in any of following languages: German, Spanish, French, Portuguese

Your Benefits:

  • Stable, independent work in an international, flexible and open company
  • Interesting international projects and possibility of being part of a worldwide Service Desk Team
  • Welcoming and friendly work environment within young, multicultural team
  • Direct communication and flat structure
  • Great opportunities for both professional and personal development
  • Buddy programme
  • Space for your own ideas
  • Language training
  • A package of co-funded benefits: Multisport Card, private health care, life insurance, city center location

 

Would you like to join our team? Please send your CV in English.

 

Please add a statement: “I hereby agree for my personal data included in my application to be processed for the purposes of the recruitment process by Hemmersbach Central Support Sp. z o. o. Sp. K. under the Personal Data Protection Act as of 29 August 1997, Dz. U. no 133, .883, consolidated text: Journal of Laws 2016, item 922 as amended. I hereby agree for my personal data in the range described above to be placed in the data base of Hemmersbach Central Support Sp. z o. o. Sp. K and be processed for the purposes of future recruitment processes.”

Wed, 21 Feb 2018 13:26:00 +0000

Poland Slaskie


To negotiate
Permanent
Information Technology
Language/ Hungarian, English

Vai al sito

Potrebbero interessarti

Finnish speaking Technical Support Advisor –... We are recruiting for fluent Finnish speaking candidates who want to join an international Customer Support team in Cluj, Romania. In this role you wi...
Technical Support Specialist USA – (87362) Hi! We are Smart! Smart is an AdTech leader created in 2001 on the belief that we can disrupt the on-line advertising industry for publishers. Headq...
1st Line – Service Desk – Dutch Speake... Organization Our client is an international Information and Technology Company, working with more than 100 other companies and in 23 different langua...
Hotel Booking Consultant role-Native English-Lisbo... Looking for an experience abroad? English native speaker? Apply now. Hotel booking Consultant (Fully inbound phone and email) role in Lisbon, you will...