Service Desk Team Leader – (86749)

  • We are looking for a Team Leader who can lead by example, motivate, mentor and get the best out of their team, creating a passionate and enthusiastic service desk team who will pass their positivity on to the customer
  • Recruit and retain a committed team 
  • Develop through training plans, 1-to-1 coaching and regular appraisals 
  • Work closely with internal and external clients, suppliers and additional stakeholders to deliver requirements 
  • Perform regular quality control checks on the service provided by your team 
  • Produce and maintain documentation detailing all systems
  • Fluent English knowledge 
  • 2+ years experience as team leader in SSC sector 
  • Currently ITIL Foundation certified or working towards this with experience of working in an ITIL focussed environment 
  • Previous experience managing a team of 1st and/or 2nd Line Analysts 
  • Able to evidence experience of appraisals, training and development 
  • Technical understanding of most of the following: Windows 7 and above, MS Exchange, Active Directory, Virtualisation (VMWare or Hyper-V), Office 365 (ideally)
  • Track record of writing documentation, policies and procedures
  • Strong stakeholder management and customer focus 
  • Second language is an adventage

Fri, 16 Feb 2018 07:23:01 +0000

Hungary Budapest

Permanent
Customer Service
Language/ English

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