Service desk with English 24/7 – Czech Republic (Brno) – (104591)

RESPONSIBILITIES:
•Point of contact for L1 Service Desk.
• Providing support 24/07
•Investigating issues engaging with problem management
•Continual service improvement activities.
•Provide guidance to users on next steps to resolve Access issues.

REQUIRED SKILL SET:
• Interest in Technology and the willingness to learn and develop new skills
• Upper-intermediate English language is a must (min B2) any other European language as an advantage
• Strong problem-solving skills and effective communication with customers in troubleshooting technical issues over the phone
• Autonomous, creative team player in a multicultural environment
• Goal-oriented personality
• Strong communication skills

WE OFFER:
• Permanent contract
• Performance bonus 
• Meal vouchers
• Language courses
• Multisport card
• Competitive salary 
• 5th week of leave
• Bike Friendly
• Modern offices in the centre of Brno, 2nd largest city of the Czech Republic
• Initial Accommodation – 2 weeks of accommodation provided by the company on joining 

Living in the Czech Republic has many advantages including affordable, low-cost living, a very good infrastructure, proximity to other European locations, as well as an interesting history and culture and beautiful nature. Brno is a truly international city with inhabitants and visitors from all over the world and there is no requirement to speak Czech!

Tue, 05 Feb 2019 14:04:10 +0100

Czech Republic

Infosys (Czech Republic) Limited s.r.o.

Permanent
Customer Service
Language/ English

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