Social Media Dialogue (m/f) Austrian German, Maastricht – (100938)

We are looking for a highly motivated individual person for an amazing job opportunity located in Maastricht in the Netherlands. Our client is a worldwide known and successful international automotive company. We would like to present you the opportunity to work for an employer where you can not only achieve career goals, but also evolve personality. Our client’s customer support represents a great company with high quality standards and people who care.

 

  • Enter into dialogues with clients via different channels
  • Follow up / monitor live social media dialogues in written form
  • Provide the best customer care in order to enhance worldwide customer satisfaction
  • Thorough investigation in customer background prior to making customer contact
  • Share information in database and inform team members and other relevant parties
  • Signalize bottlenecks in processes and guidelines and suggest solutions
  • Provide customers’ feedback to all relevant partners for further handling
  • Manage own inbound work load
  • Constant monitoring of all incoming customers’ post
  • Respond to customers’ comments and enquiries on line
  • To ensure that all customers’ concerns and enquiries are dealt appropriately and in a timely manner
  • Work within guidelines and processes, but retain flexibility to deviate from these guidelines and processes when required
  • Build own networks in order to have the latest and most reliable information available
  • Languages: (Near) native in Austrian German

  • Excellent English skills, both spoken and written

  • Excellent communication skills, both spoken and written (focus is on written skills)

  • Strong focus on sustainable customer satisfaction

  • Problem solving through customer focus

  • Able to identify and act to customer reaction in appropriate manner

  • Previous Customer Service experience is an asset

  • Stress management – handling workload and demanding customers

  • Accuracy with data handling

  • Quick thinker

  • Team player: open-minded to a diversity of cultures

  • Ability to prioritize, analyze, plan and coordinate work volumes

  • Knowledge of and experience with social media platforms & usage preferred

  • Experience within professional social media dialogue and blogging is a plus

  • Affinity to cars and knowledge about cars is a plus

Working hours: 40 hours/week in different shifts from Monday to Sunday (8:30am to 9pm)

Your benefit:

  • You will get an attractive salary with shift allowances plus a great variety of bonuses
  • You will receive initial training
  • A generous relocation package which includes 6 weeks housing in a nice and furnished apartment organized by our client, travel costs, reimbursement of real estate agent and/or moving truck costs when needed, financial support for the basic equipment in your new apartment
  • You will work in a growing international company in an ambitious, professional and dynamic environment with great chances for your personal and professional development.

Wed, 21 Nov 2018 11:25:06 +0100

Netherlands

people-s-place GmbH

Permanent
Customer Service
Language/ English, German

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