Spanish Ethics & Compliance Customer Service Line (m/f) – (106012)

Your Role

Do you like to turn challenges into success? This might be the right opportunity for you to grow in a leading multinational company. Your job will be to provide quality support to the employees and help them in ethics and compliance reported issues. You’ll be responsible for providing support regarding different cases via telephone or web-form submission, in accordance with service level requirements.

Responsibility

  • • To take incoming reports from employees and third parties regarding incidents/violations related to compliance with legal and regulatory issues, and also ethics;
  • • To log calls details into case management systems, in English; 
  • • To keep hierarchy informed of problems and progress;
  • • To participate in team projects that enhance efficiency of employee support agent services.

 

Your Profile

  • • Native speaker level in Spanish;
  • • C1 level written and verbal in English;
  • • Experience in call center environment demonstrating professional phone skills (preferential);
    • Stress resistant;
  • • Ability to listen to difficult cases;
  • • Ability to interview the reporter to extract the pertinent details;
  • • Ability to portray professionalism and work well in a team environment;
  • • Good multi-tasking and typing skills.

Our Offer

  • • International career in a multicultural environment;
  • • Intensive training and familiarization phase;
  • • Long-term development opportunities;
  • • One-year renewable contract with the possibility of permanent employment;
  • • Private health insurance after 6 months of employment;
  • • Accommodation in a room of a Teleperformance owned apartment;
  • • Initial flight expenses refund;
  • • Free annual flight to the homeland;
  • • Free Portuguese language courses, water sports, soft trekking and much more for all who are interested.

Fri, 01 Mar 2019 15:02:43 +0100

Portugal

Teleperformance Portugal

Permanent
Agent
Language/ Spanish, English

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