Company: Arvato Services Portugal, Unipessoal, Lda.
Requisition ID: 29963
Would you like to have an interesting and exciting job in a growing and innovative sector? Arvato is waiting for you!
For our business in LISBON, PORTUGAL we are currently looking for a Team Manager (male/ female).
The Team Manager is responsible for his Team to achieve the performance targets and quality standards of the company, developing effective measures of supervision and training regarding the development of the agents, ensuring optimal compliance with trade agreements and performing the necessary administrative and customer service tasks for a World leading IT manufacturer.
- Passion to service end-customers (B2C)
- Excellent communication skills & high focus on customer satisfaction
- Native language skills in Spanish (verbal, reading, writing) + good in English (verbal, reading, writing)
- Experience in call centre environment
Your experience & skills
- Work experience in team management, ability to motivate and coach team members
- Knowledge and experience in service center for IT products / services/ gaming sector
- Strong administration and organization skills
- Very good analytical skills, productivity / service reports
- Very good PC skills – proficiency in the use of Microsoft Office
- Excellent reputation as responsible employer with presence in Portugal for more than 50 years
- Relocation package
- Modern working environment at an attractive location in Lisbon with good public transport connection
- A welcoming and inclusive environment
- A team ready to help you develop and grow
- A multinational environment, different nationalities and cultures to work every day
Wed, 30 Jan 2019 13:04:04 +0100
Team Leader / Manager
Language/ Spanish, English
Pignolo, maniaco dei dettagli e migliore amico dell’ansia.
Sono un Web Designer (anche se odio etichettarmi) e vivo ad Altamura, da circa 10 anni mi diverto in ambito web e app, mi occupo prettamente di frontend ma non disdegno a sporcarmi le mani con un bel po di sano codice.