Support Specialist with Polish / Russian / German / French – (104051)

Our client provides span a wide range of software and hardware services and solutions including R&D, Technology Services, Enterprise and Applications Consulting, Remote Infrastructure Management, IT Hardware, Systems Integration, Distribution of Technology & Telecom Products

Job description:

  • Handling incoming phone calls / e-mails from customers regarding technical issues related to hardware, software, and network
  • Analysing and resolving most common enquiries by providing step-by-step solutions or using remote access to take control of the computer and solve the problem
  • Keeping records of all customers’ enquiries in the reporting system
  • Sending more complex enquiries to the relevant IT Support Team
  • Delivering professional and prompt service to the customers
  • Advanced Polish / Russian / German / French / Dutch / Hungarian / Czech  (min. B2/C1) and good command of English (min. B2)
  • Great listener and problem solver for each unique customer challenge
  • Analytical and systematic problem solving skills required
  • Education – any formal background will be considered
  • Customer service / IT experience will be an asset
  • Good communication skills
  • EXPERIENCE IS NOT REQUIRED, OUR CLIENT PROVIDES TRAINING AND SUPPORT IN THIS MATTER

We Offer:

  • Competitive salary
  • Clear career path in a growing multinational organization
  • Professional development and clear career path
  • Pleasant and inspiring working atmosphere
  • Training & development opportunities
  • Flexible working hours
  • Private medical cover
  • Relocation support
  • MultiSport Card
  • Life insurance

Mon, 28 Jan 2019 11:48:18 +0100

Bulgaria Sofia

Multilingual People

Permanent
Customer Service
Language/ German, Polish, Russian, Dutch

Vai al sito

Potrebbero interessarti

Spanish Customer Service Advisor – (83030) We are William Hill Bulgaria… …support center of UK’s leading bookmaker and one of the most recognized and trusted brands in the gaming industry – Wi...
French Advisor for Customer Support – Lisbon... We are Sitel, A leading global outsourcing provider of customer experience management.   We are Partners, we are Leaders, we are Experts. To our A...
Italian Speaking Travel Expert/ Athens – (10... Italian Speaking Travel Expert/ Athens Work should be fun… so we are looking for travel experts to join us for the launch of Ttec in Athens! Are you ...
Attractive offer!Technical support roles for Germa... Teleperformance Greece a proud member of Teleperformance Group is a multilingual hub where more than 6000 employees of many nationalities share the un...