Our client provides span a wide range of software and hardware services and solutions including R&D, Technology Services, Enterprise and Applications Consulting, Remote Infrastructure Management, IT Hardware, Systems Integration, Distribution of Technology & Telecom Products
Job description:
- Handling incoming phone calls / e-mails from customers regarding technical issues related to hardware, software, and network
- Analysing and resolving most common enquiries by providing step-by-step solutions or using remote access to take control of the computer and solve the problem
- Keeping records of all customers’ enquiries in the reporting system
- Sending more complex enquiries to the relevant IT Support Team
- Delivering professional and prompt service to the customers
- Advanced Polish / Russian / German / French / Dutch / Hungarian / Czech (min. B2/C1) and good command of English (min. B2)
- Great listener and problem solver for each unique customer challenge
- Analytical and systematic problem solving skills required
- Education – any formal background will be considered
- Customer service / IT experience will be an asset
- Good communication skills
- EXPERIENCE IS NOT REQUIRED, OUR CLIENT PROVIDES TRAINING AND SUPPORT IN THIS MATTER
We Offer:
- Competitive salary
- Clear career path in a growing multinational organization
- Professional development and clear career path
- Pleasant and inspiring working atmosphere
- Training & development opportunities
- Flexible working hours
- Private medical cover
- Relocation support
- MultiSport Card
- Life insurance
Mon, 28 Jan 2019 11:48:18 +0100
Bulgaria Sofia
Multilingual People
Permanent
Customer Service
Language/ German, Polish, Russian, Dutch
Pignolo, maniaco dei dettagli e migliore amico dell’ansia.
Sono un Web Designer (anche se odio etichettarmi) e vivo ad Altamura, da circa 10 anni mi diverto in ambito web e app, mi occupo prettamente di frontend ma non disdegno a sporcarmi le mani con un bel po di sano codice.
