Swedish Customer Care/IT Support. Cluj, Napoca. Romania. – (86226)

Our Client is an internationally networked outsourcing provider. The company has around 7,000 employees in 22 countries, including a strong presence in Europe, America and Asia, and offers flexible full-service solutions for the value-oriented management of customer relationships and cash flows. 

This Multilingual and Global leader which ranks among the world’s leading media companies is hiring! Join their Dutch team in Cluj, Napoca Romania.

 

Tasks :

  • Operates the entire electronic services destined to the customers – takes over and initiates calls and emails, operates in the data basis.
  • Provides information via telephone, e-mail or chat, gives support, treats claims according to work procedures and instructions.
  • Registers each call, email and chat taken over or initiated in the data basis, according to work procedures.
  • Participates in the improvement of quantitative and qualitative parameters of customer service.

Required skills :

  • Native or near native language proficiency in Swedish
  • Good command of English language
  • Demonstrated professional customer service skills with a respectful and positive attitude
  • Excellent spoken and written communication abilities
  • Demonstrated analytical and problem-solving skill
  • Attention to detail
  • Very good computer knowledge: hardware/ software

Benefits :

  • Amazing Salary + Monthly Performance bonus
  • Amazing relocation package (Booked flight ticket+ 2 weeks of hotel accommodation + taxi from airport to hotel)
  • Private medical insurance
  • Discount in sports, shops, online services
  • Real opportunities for career development within the company

 

If the above position is not for you, you may know someone who could be interested. Why not refer a friend and we will give you €150 if their application is successful !

Tue, 06 Feb 2018 16:10:34 +0000

Romania Cluj County

Permanent
Information Technology
Language/ Swedish, English

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