Swedish Customer Service – Full relocation package – (103007)

Are you a real people’s person with great customer service skills? Are you a native Swedish speaker?

We are currently looking for a real team player to join the Customer Services Team of our client in order to provide support to their customers.

Main Responsibilities:
•    Handling customer inquiries via e-mail/phone/chat; including but not limited to games and cashier related issues
•    Assessing individual issues and taking appropriate action to ensure customer needs are met
•    Working in coordination with other teams 
•    Escalating system anomalies and general issues faced by customers to the relevant party
•    Understanding Standard Operating Procedures and delivering service / quality standards to agreed levels

What we will be looking for in you:
A proactive individual with excellent communication and interpersonal skills who has a flexible approach to work and understands the importance of providing a professional service to customers.
Confident to make decisions with the ability to exchange, analyse, and interpret information. You will have a flair for influencing people and finding solutions in a fast paced environment as part of a team in a diverse cultural environment. You should possess logical reasoning skills with an analytical approach and be willing to work shifts.

The company is offering an attractive salary. They also offer a competitive relocation package.

Skills and Qualifications
Essential:
•    Native Swedish speaker
•    Excellent English language skills
•    Excellent communication and interpersonal skills
•    Ability to perform well in a multi-task/cultural and ever changing dynamic environment
•    Basic knowledge of MS Office applications
•    Knowledge of other languages of advantage

Desirable:
•    Educated to degree level or equivalent
•    Basic knowledge of online gaming 

 

Tue, 08 Jan 2019 10:56:53 +0100

Gibraltar Gibraltar

EyeSpy Recruitment
18.000 € – 24.000 € gross / year
Permanent
Customer Service
Language/ Swedish

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