Swedish Customer Support Agent – (103118)

Job Description:

  • Answering customers enquiries via phone, email and live chat in a timely and professional manner
  • Providing customer support on gaming, financial, technical and any applicable issues related to the customer support department
  • Working together with the Payments/Fraud department to solve problems regarding customers questions
  • Working together with the Payments/Fraud department to manage customers' withdrawals
  • Working together with CRM and Tech department to solve problems and improve the system and give the customers a better service
  • Assist the Marketing Department and Country Manager with local promotions and be updated on activities in the local market
  • Understand and follow procedures for the Customer Support Department and report any aberrations to the closest manager.

 

Qualifications:

  • Native Swedish speaking, also having fluent English
  • Ability to listen and come up with solutions to customers problems
  • Ability to work independently and as a part of a team
  • Work well under pressure
  • Be flexible when it comes to working hours
  • In this role, we are looking for someone with an energetic and driven personality, with a strong entrepreneurial spirit, who embraces the possibility of truly making a difference within our organisation.

Wed, 09 Jan 2019 15:03:21 +0100

Malta Northern Region

Betting Connections Recruitment Solutions
To negotiate
Permanent
Customer Service
Language/ English, Swedish

Vai al sito

Potrebbero interessarti

QA Analyst – (99825) Do you have previous QA experience? Are you acquainted with Agile development models?   As a leader in various online consumer, lifestyle and enter...
Work experience: Language Assistants in Spanish Sc... Are you a student or recent graduate looking for a valuable professional experience in Spain? Don't miss out this opportunity to teach English in...
Italian Gaming support for Ubisoft in Lisbon (M/F)... About us: We are an international outsourcing service provider. Every day, over 70,000 employees working in more than 40 countries helping our custom...
HR Specialist – (83505) For the DOW Service Center we are looking for a HR Specialist.  The DOW Services Center in Terneuzen is the international service provider for the Do...