Job Description:
- Answering customers enquiries via phone, email and live chat in a timely and professional manner
- Providing customer support on gaming, financial, technical and any applicable issues related to the customer support department
- Working together with the Payments/Fraud department to solve problems regarding customers questions
- Working together with the Payments/Fraud department to manage customers' withdrawals
- Working together with CRM and Tech department to solve problems and improve the system and give the customers a better service
- Assist the Marketing Department and Country Manager with local promotions and be updated on activities in the local market
- Understand and follow procedures for the Customer Support Department and report any aberrations to the closest manager.
Qualifications:
- Native Swedish speaking, also having fluent English
- Ability to listen and come up with solutions to customers problems
- Ability to work independently and as a part of a team
- Work well under pressure
- Be flexible when it comes to working hours
- In this role, we are looking for someone with an energetic and driven personality, with a strong entrepreneurial spirit, who embraces the possibility of truly making a difference within our organisation.
Wed, 09 Jan 2019 15:03:21 +0100
Malta Northern Region
Betting Connections Recruitment Solutions
To negotiate
Permanent
Customer Service
Language/ English, Swedish
Pignolo, maniaco dei dettagli e migliore amico dell’ansia.
Sono un Web Designer (anche se odio etichettarmi) e vivo ad Altamura, da circa 10 anni mi diverto in ambito web e app, mi occupo prettamente di frontend ma non disdegno a sporcarmi le mani con un bel po di sano codice.
