Swedish Speaking Customer Service Officer – (87383)

 

Responsibilities:

  • Provide superior professional customer service whilst dealing with all inquiries regarding the company’s products and services.
  • Ensure that client accounts are opened according to the client’s product and service guidelines.
  • Building a rapport with the customers whilst addressing any issues relating to the use of internet banking, on-boarding and mobile application.
  • Maintain a high level of knowledge when it comes to the company’s products and services in order to provide customers with accurate information.
  • Identify selling opportunities after analyzing the customer’s needs.
  • Address cancellation and temporary/ permanent blocking of cards, as per customer requests.
  • Process of transactions and outgoing payments accurately within the company’s I.T. systems.
  • Adhere to all company policies and procedures, corporate security policies, regulatory guidelines, industry service standards and codes of conduct.
  • Keeping records as required.
  • Issuing of new cards and renewal processes.
  • Assistance with gathering of data/information for the company (via phone, e-mails and chat).
  • Providing support with invoicing, allocating payments and related duties, in line with the Bank’s policies.
  • Assistance with administrative tasks in accordance with the company´s policies, procedures and instructions.
  • Communication and close cooperation with country co-ordinators and other departments.
  • Monitoring the repayment of loans by customers, including by tracing relevant amounts to the company´s accounts and allocating the incoming payments in the records.
  • Other related ad hoc duties that may be assigned from time to time.

                                                                                     
Advantages:

  • The opportunity to work in a dynamically evolving company.
  • Opportunities for growth, realization of own ideas and further training.
  • Professional and attentive environment.
  • Other benefits, depending on candidates’ skills and experience.

 
Requirements:

  • University degree
  • Fluent in both English and Swedish. Additional languages will be a benefit
  • Previous experience in a similar position is an asset
  • Strong communication skills, both verbal and written
  • Computer skills
  • Team player and customer oriented
  • Willingness to learn and expand horizons

Thu, 01 Mar 2018 15:54:42 +0000

Malta


To negotiate
Permanent
Customer Service
Language/ Swedish, English

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