Swedish Speaking Customer Service Officer – (87383)

 

Responsibilities:

  • Provide superior professional customer service whilst dealing with all inquiries regarding the company’s products and services.
  • Ensure that client accounts are opened according to the client’s product and service guidelines.
  • Building a rapport with the customers whilst addressing any issues relating to the use of internet banking, on-boarding and mobile application.
  • Maintain a high level of knowledge when it comes to the company’s products and services in order to provide customers with accurate information.
  • Identify selling opportunities after analyzing the customer’s needs.
  • Address cancellation and temporary/ permanent blocking of cards, as per customer requests.
  • Process of transactions and outgoing payments accurately within the company’s I.T. systems.
  • Adhere to all company policies and procedures, corporate security policies, regulatory guidelines, industry service standards and codes of conduct.
  • Keeping records as required.
  • Issuing of new cards and renewal processes.
  • Assistance with gathering of data/information for the company (via phone, e-mails and chat).
  • Providing support with invoicing, allocating payments and related duties, in line with the Bank’s policies.
  • Assistance with administrative tasks in accordance with the company´s policies, procedures and instructions.
  • Communication and close cooperation with country co-ordinators and other departments.
  • Monitoring the repayment of loans by customers, including by tracing relevant amounts to the company´s accounts and allocating the incoming payments in the records.
  • Other related ad hoc duties that may be assigned from time to time.

                                                                                     
Advantages:

  • The opportunity to work in a dynamically evolving company.
  • Opportunities for growth, realization of own ideas and further training.
  • Professional and attentive environment.
  • Other benefits, depending on candidates’ skills and experience.

 
Requirements:

  • University degree
  • Fluent in both English and Swedish. Additional languages will be a benefit
  • Previous experience in a similar position is an asset
  • Strong communication skills, both verbal and written
  • Computer skills
  • Team player and customer oriented
  • Willingness to learn and expand horizons

Thu, 01 Mar 2018 15:54:42 +0000

Malta


To negotiate
Permanent
Customer Service
Language/ Swedish, English

Vai al sito

Pignolo, maniaco dei dettagli e migliore amico dell’ansia.
Sono un Web Designer (anche se odio etichettarmi) e vivo ad Altamura, da circa 10 anni mi diverto in ambito web e app, mi occupo prettamente di frontend ma non disdegno a sporcarmi le mani con un bel po di sano codice.

Potrebbero interessarti

Export Assistant with German/Italian in Berlin (m/... Für ein weltweit agierendes Unternehmen suchen wir zur Festeinstellung einen Mitarbeiter (m/w) für den Vertriebsinnendienst im Export. Als Team arbeit...
Salgskonsulent for Loyalty Nordic Stockholm –... Nå søker Loyalty Nordic etter deg som salgskonsulent for deres kunde Hafslund i Stockholm! Har du et salgsdriv uten like og trives du i en kultur hvor...
Danish Speaking Game Presenter – (86218) Our client is the world leader in live casino services and provides an excellent service to the clients around the globe with innovative and constantl...
German or Dutch speakers?New roles in Athens, Gree... DK Global Recruitment is a multilingual recruitment agency, based in Dublin, Ireland. We specialize in finding European language-speaking jobs for job...