Swedish Speaking Customer Support Officer – (86540)

Responsibilities:

* Provide superior professional customer service whilst dealing with all inquiries regarding the company's products and services.
* Ensure that client accounts are opened according to the client's product and service guidelines.
* Building a rapport with the customers whilst addressing any issues relating to the use of internet banking, on-boarding and mobile application.
* Maintain a high level of knowledge when it comes to the company's products and services in order to provide customers with accurate information.
* Identify selling opportunities after analyzing the customer's needs.
* Address cancellation and temporary/ permanent blocking of cards, as per customer requests.
* Process of transactions and outgoing payments accurately within the company's I.T. systems.
* Adhere to all company policies and procedures, corporate security policies, regulatory guidelines, industry service standards and codes of conduct.
* Keeping records as required.
* Issuing of new cards and renewal processes.
* Assistance with gathering of data/information for the company (via phone, e-mails and chat).
* Providing support with invoicing, allocating payments and related duties, in line with the Bank's policies.
* Assistance with administrative tasks in accordance with the company´s policies, procedures and instructions.
* Communication and close cooperation with country co-ordinators and other departments.
* Monitoring the repayment of loans by customers, including by tracing relevant amounts to the company´s accounts and allocating the incoming payments in the records.
* Other related ad hoc duties that may be assigned from time to time.

Advantages:

* The opportunity to work in a dynamically evolving company.
* Opportunities for growth, realization of own ideas and further training.
* Professional and attentive environment.
* Other benefits, depending on candidates' skills and experience.

Requirements:

* University degree
* Fluent in both English and Swedish. Additional languages will be a benefit
* Previous experience in a similar position is an asset
* Strong communication skills, both verbal and written
* Computer skills
* Team player and customer oriented
* Willingness to learn and expand horizons

Mon, 12 Feb 2018 15:27:47 +0000

Malta Northern Region


To negotiate
Permanent
Agent
Language/ Swedish, English

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