Swedish Speaking Tech Support – (103214)

Swedish Speaking Tech Support 

Cork, Ireland

£25k per year relocation assistance (up to €1250 reimbursed)

Duties & Responsibilities
• Handling customer calls, chats and emails utilising independent thinking and troubleshooting to find a solution for the customer.

• Taking ownership to resolve the customer issue and if not resolved escalate to the next tier of support.

• Displaying a high level of customer service during support to achieve high customer satisfaction scores.

• Adhere to escalation procedure in case of any escalations

• Manage a queue of varied customer tickets bringing each to a mutually satisfactory resolution, which can also include utilizing other departments or tiers of support.

• Must be flexible, adaptive, and able to follow and contribute to potential directional changes a dynamic business and support structure.

• Exceed customer satisfaction, phone, productivity and other individual and team targets in this leading network equipment company who are recognised top support environment.

Skills & Qualifications

• Fluent Swedish and English, both Oral and Written.

• A good mix of both IT knowledge and customer service skills are essential.
• Any IT certification or equivalent qualification is desirable but not essential, relevant experience will be taken into consideration.
• Experience of supporting customers in a contact centre environment would be beneficial.
• Good understanding of PC hardware/software as well as the Windows operating system.
• Excellent communication skills.
• Proven time management skills and ability to work under time pressures.

• Fantastic team spirit and mentality with a focus on customer satisfaction.

Recruitment Direct is acting as a recruitment agency

€25k per year relocation assistance

Fri, 11 Jan 2019 10:14:54 +0100

Ireland Cork

Recruitment Direct
24.000 € – 30.000 € gross / year
Permanent
Agent
Language/ English, Swedish

Vai al sito

Potrebbero interessarti

Czech speakers, move to Bucharest? Relocation pack... This client is an American BPO known for their strong training and guaranteed career progression opportunities for everyone who starts working with th...
Assistant in Sales/Customer Service and Reception,... This company, located in the beautiful heart of Barcelona, is specialized in the sector of tourism and offers special guided tours around popular inte...
Customer Service Representative-Italian w/Relocati... Adecco Human Resources is now recruiting Italian speakers with B2 English for a position of Customer Service Representative for a prestigious client c...
Business Support Agent for Online Services / Itali... Advise Italy-based businesses based to manage their online presence across world’s most famous search engine! Our client – one of the Big Four technol...