Swedish Speaking Tech Support – (87528)

Swedish Speaking Tech Support (Level 1)

Cork, Ireland

£25k per year relocation assistance 

Duties & Responsibilities
• Handling customer calls, chats and emails utilising independent thinking and troubleshooting to find a solution for the customer.

• Taking ownership to resolve the customer issue and if not resolved escalate to the next tier of support.

• Displaying a high level of customer service during support to achieve high customer satisfaction scores.

• Adhere to escalation procedure in case of any escalations

• Manage a queue of varied customer tickets bringing each to a mutually satisfactory resolution, which can also include utilizing other departments or tiers of support.

• Must be flexible, adaptive, and able to follow and contribute to potential directional changes a dynamic business and support structure.

• Exceed customer satisfaction, phone, productivity and other individual and team targets in this leading network equipment company who are recognised top support environment.

Skills & Qualifications

• Fluent Swedish and English, both Oral and Written.

• A good mix of both IT knowledge and customer service skills are essential.
• Any IT certification or equivalent qualification is desirable but not essential, relevant experience will be taken into consideration.
• Experience of supporting customers in a contact centre environment would be beneficial.
• Good understanding of PC hardware/software as well as the Windows operating system.
• Excellent communication skills.
• Proven time management skills and ability to work under time pressures.

• Fantastic team spirit and mentality with a focus on customer satisfaction.

Recruitment Direct is acting as a recruitment agency

€25k per year relocation assistance

Mon, 05 Mar 2018 09:02:41 +0000

Ireland Cork


24.000 € – 30.000 € gross / year
Permanent
Agent
Language/ Swedish, English

Vai al sito

Potrebbero interessarti

Join the PayPal EMEA Talent Pool 2019!! – (1... As a Customer Service Agent, your primary responsibilities will be assisting our customers and helping to resolve their inquiries. By using the latest...
Contact Center Agent with Dutch – (87318) Our client is an European leader in direct selling of frozen food and ice cream via home delivery. Our client is represented in 12 European countries ...
Travel Customer Support Agent with Native German &... We are looking for a Travel Agent-Customer Support with High Level of German and an Excellent level of English. This person will be responsible for pr...
Cross-Media Analyst Different Languages + Flexible... Astrea Recruitment was founded in 2007 with one principal mission – to be different. We transformed this vision into a key driver of our efforts to be...