Swedish Speaking VIP Account Manager – (86481)

The Swedish VIP Account Manager will be responsible for key VIP players using a 360-degree approach to manage VIP to generate sustained revenue and also develop a referral channel for new VIP Players.

Responsibilities:

* Being the main point of contact for our VIP clients
* Monitor individual customer performance and ensure that bonuses, gifts and hospitality invitations are offered in accordance with business requirements.
* Coordinating retention calling campaigns including planning, execution and evaluation.
* Handle customers' day to day queries and complaints, including out of hours when necessary, in order to provide the VIP with personal and tailor-made service.
* Following up on specific customer cases and maintaining and good relationship with customers.
* Collecting and analysing information and data on customer segments and suggesting changes for optimization.
* Evaluating and reporting on VIP activities and performance on a daily/weekly/monthly basis.

Requirements:

* At least 1 year in Account or relationship Management dealing with high value VIP clients ideally in Online Gaming sector
* An excellent understanding of VIP expectations and delivering a first-class service.
* Self-confident with the ability to build a good relationship with clients and colleagues, has an open, honest, enthusiastic and resilient approach.
* Sales experience will be considered an advantage.
* Fluent in English and native Swedish
* Possessing an Analytical mind-set
* Excellent reporting skills using Word, Excel and PowerPoint.
* Very well organized.
* Able to work on own initiative
* Detail oriented
* Ability to work closely with other departments

Sat, 10 Feb 2018 06:00:52 +0000

Malta Northern Region


To negotiate
Permanent
Account Manager
Language/ Swedish, English

Vai al sito

Potrebbero interessarti

Financial Analyst ($30k/yr) – Remote Work &#... Reporting to a Financial Manager you will seamlessly contribute to an ever evolving area of a finance function such as OTC or Controllership. We acqu...
Technical Support Engineer – German and/or F... You work in a team solving technical problems for internal and external customers of Volvo Trucks, Renault Trucks, Volvo Bus and Volvo PentaYour main ...
Søk nå! Internasjonalt selskap søker gode kommunik... Blir du trigget av å yte god service, et godt arbeidsmiljø og en spennende arbeidsdag? Liker du å reise, et varmt klima og å oppleve nye ting? Hvorfor...
Norwegian Customer Support – (106408) Hei! Have we met before? With some of the world’s biggest and most well-known brands as our clients, chances are, you’ve already interacted with Conc...