Swedish Speaking VIP Account Manager – (86718)

The Swedish VIP Account Manager will be responsible for key VIP players using a 360-degree approach to manage VIP to generate sustained revenue and also develop a referral channel for new VIP Players.

Responsibilities:

* Being the main point of contact for our VIP clients
* Monitor individual customer performance and ensure that bonuses, gifts and hospitality invitations are offered in accordance with business requirements.
* Coordinating retention calling campaigns including planning, execution and evaluation.
* Handle customers' day to day queries and complaints, including out of hours when necessary, in order to provide the VIP with personal and tailor-made service.
* Following up on specific customer cases and maintaining and good relationship with customers.
* Collecting and analysing information and data on customer segments and suggesting changes for optimization.
* Evaluating and reporting on VIP activities and performance on a daily/weekly/monthly basis.

Requirements:

* At least 1 year in Account or relationship Management dealing with high value VIP clients ideally in Online Gaming sector
* An excellent understanding of VIP expectations and delivering a first-class service.
* Self-confident with the ability to build a good relationship with clients and colleagues, has an open, honest, enthusiastic and resilient approach.
* Sales experience will be considered an advantage.
* Fluent in English and native Swedish
* Possessing an Analytical mind-set
* Excellent reporting skills using Word, Excel and PowerPoint.
* Very well organized.
* Able to work on own initiative
* Detail oriented
* Ability to work closely with other departments

Thu, 15 Feb 2018 10:50:48 +0000

Malta Northern Region


To negotiate
Permanent
Account Manager
Language/ Swedish, English

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