Team Lead with English & (Italian or French) – (105556)

Cognizant Portugal is now looking for a Team Leader with English & French or Italian to work with us in our new Lisbon office! We are looking for someone who would be willing to manage a team within an exciting new project, and is fluent in either French or Italian, along with our mandatory language, which is English. Other than managing a team, you would also be responsible for reporting and doing quality control.

 

You can see more of the necessary tasks below:

  • Manage, mentor, scale up & stabilize team
  • Attrition & performance management
  • Ability to document & report teams performance on a weekly / monthly basis
  • Lead WBR / MBR / QBRs
  • Audit and test transactions
  • Track and report issues and bugs
  • Apply latest guidelines, recommendations, and best practices
  • Iterate on QA tools and processes
  • Analyze user behavior data and make content recommendations based on metrics
  • Train & Mentor new joiners & agents with low performance

Minimum Qualifications:

  • BA/BS degree or equivalent practical experience of 5+ years.
  • 2+ years’ experience leading teams, personnel management as workflow management
  • Must be able to work independently
  • Experience in advertising sales, marketing, consulting, or media
  • Service oriented approach
  • Fluent in English & Near native in French OR Italian. Excellent oral & written business communication skills in both the languages
  • Proficient in Microsoft Office/Google Suite

 

Preferred Qualifications:

  • Ability to work in multicultural environment, and as part of cross-functional teams.
  • Attention to details.
  • Strong analytical background and experience.
  • Ability to multitask and prioritize under pressure.
  • Ability to work in a dynamic and fast-paced environment.
  • Must be able to develop and implement content checks, and keep meticulous records and reports
  • Project management experience
  • Proven ability to become expert in new technologies and workflow processes in a short time frame.
  • Objective and analytical approach to decision making

Pleasant and inspiring working facilities and atmosphere in beautiful sunny Lisbon
Opportunity to be part of a rapidly expanding global organization with an irreproachable reputation
Training & development opportunities
Competitive salary & relocation allowance

Thu, 21 Feb 2019 18:08:39 +0100

Portugal Lisbon

Cognizant Technology Solutions

Permanent
Team Leader / Manager
Language/ English, French, Italian

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