– Maximize a positive customer experience by identifying, understanding, and resolving inquiries; maintain oversight of service delivery, taking responsibility for escalated issues;
– Prepare daily, weekly and monthly performance reports for review and to complete necessary administrative tasks;
– Monitor, evaluate and report on business trends to be able to plan and implement staffing schedules based on business demands and customer volumes;
– Perform daily activities to meet and exceed performance metrics;
– Develop new procedures or you will improve the existing ones;
– Coach, counsel and motivate performance to achieve winning results;
– Assist with the developing and evaluation of all staff, including handling correction action when necessary.
– Fluent in English;
– Fluent in French, or Italian, or Spanish is a plus;
– A previous experience as Team Leader or in a Call Center in a plus;
– Being objectives oriented;
– Skill in Team Working.
Tue, 05 Feb 2019 11:05:53 +0100
ADECCO RECURSOS HUMANOS
Team Leader / Manager
Pignolo, maniaco dei dettagli e migliore amico dell’ansia.
Sono un Web Designer (anche se odio etichettarmi) e vivo ad Altamura, da circa 10 anni mi diverto in ambito web e app, mi occupo prettamente di frontend ma non disdegno a sporcarmi le mani con un bel po di sano codice.