Team Leader (M/F) – (104570)

– Maximize a positive customer experience by identifying, understanding, and resolving inquiries; maintain oversight of service delivery, taking responsibility for escalated issues;

– Prepare daily, weekly and monthly performance reports for review and to complete necessary administrative tasks;

– Monitor, evaluate and report on business trends to be able to plan and implement staffing schedules based on business demands and customer volumes;

– Perform daily activities to meet and exceed performance metrics;

– Develop new procedures or you will improve the existing ones;

– Coach, counsel and motivate performance to achieve winning results;

– Assist with the developing and evaluation of all staff, including handling correction action when necessary.
 

– Fluent in English;

– Fluent in French, or Italian, or Spanish is a plus;

– A previous experience as Team Leader or in a Call Center in a plus; 

– Being objectives oriented; 

– Skill in Team Working.

– Training.

Tue, 05 Feb 2019 11:05:53 +0100

Portugal Lisbon

ADECCO RECURSOS HUMANOS

Permanent
Team Leader / Manager
Language/ English

Vai al sito

Potrebbero interessarti

IT Sales Recruiters – (87063) The Role: We are building our future Talent Pool of IT Sales/Recruitment professionals with good knowledge of German language and relevant IT/Technic...
Exciting job openings in Athens for German Speaker... Teleperformance Greece Are you ready for the wonderful experience of living abroad?Do you want to meet the historical Greece during the sunniest peri...
Account Manager – Nivel Nativo de Español &#... About us Europe Language Jobs is a fast-growing job board that is looking to hire someone to help them with the international Sales Department and as...
Customer Interactive Solutions Engineer (Dutch) &#... Would you like to take the next step in your IT support career? Are you interested in joining a brand new hub in the exciting city of Prague? Then thi...