Team Leader (M/F) – (104570)

– Maximize a positive customer experience by identifying, understanding, and resolving inquiries; maintain oversight of service delivery, taking responsibility for escalated issues;

– Prepare daily, weekly and monthly performance reports for review and to complete necessary administrative tasks;

– Monitor, evaluate and report on business trends to be able to plan and implement staffing schedules based on business demands and customer volumes;

– Perform daily activities to meet and exceed performance metrics;

– Develop new procedures or you will improve the existing ones;

– Coach, counsel and motivate performance to achieve winning results;

– Assist with the developing and evaluation of all staff, including handling correction action when necessary.
 

– Fluent in English;

– Fluent in French, or Italian, or Spanish is a plus;

– A previous experience as Team Leader or in a Call Center in a plus; 

– Being objectives oriented; 

– Skill in Team Working.

– Training.

Tue, 05 Feb 2019 11:05:53 +0100

Portugal Lisbon

ADECCO RECURSOS HUMANOS

Permanent
Team Leader / Manager
Language/ English

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