Team Leader with German & English (Reservations team) – (103378)

We are looking for a Team Leader to join our new Reservations team for our client, one of the largest rent a car companies in the world!

Key responsibilities of a Team Leader:

– Manage tools, processes and procedures to ensure on time delivery of service to a dynamic and varied customer base
– People Management: provide day-to-day coaching, direction and leadership to front line team members
– Performance management and development; facilitating team meetings; escalation resolution and response
– Implement and track appropriate performance objectives and measures to support team members and customer satisfaction while maintaining operational excellence and cost effectiveness
– Identify, plan and execute key operational improvements to enhance customer experience
– Proactively observe and report real-time call drivers that impact the customer experience
 

General skills and experience:

– Fluent in German (C1), medium level of spoken and written English (B2) 
– Previous experience: management position in a call center environment
– Availability for a full-time, day-time schedule
– Excellent people management and leadership skills

We expect a Team Leader to:

– Create an environment orientated to trust, open communication, creative thinking & cohesive team effort
– Motivate & inspire team members
– Lead by setting a good example (role model)
– Facilitate problem solving & collaboration
– Coach team members and provide feedback
– Manage and mantain an excellent collaboration with the external client
– Communicate in an assertive way
– Analyze team results and draw relevant conclusions
– Create and implement action plans
– Delegate activities to the team members
– Handle deadlines

We offer:

– Stable job – permanent labor contracts
– Above average fixed salary, performance bonuses
– Monthly meal tickets
– International career – paid training and international career opportunities
– Multilingual exposure – improve your spoken and written language skills
– Inspiring and fun environment – our offices have become known for their innovative, fun and pleasant design. Enjoy our relax and play areas!
– Community projects – want to make the world a better place? We run CSR (Corporate Social Responsibility) events all year long
– Private medical insurance coverage – we work with one of the best suppliers, Medlife Medical Center where you will benefit from a Professional Package
– Special discounts across variety of Banks, Telecoms, Gym & Fitness centers and more

It’s different here! Check out our Facebook page!

Tue, 15 Jan 2019 11:09:22 +0100

Romania Bucharest

TELUS International Europe

Permanent
Team Leader / Manager
Language/ English, German

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