Team Supervisor with a Native level of French – (103851)

Responsible of Team Management and distribution of work load to ensure his agents:

· Deliver Training Consultancy Services to our customers
· Provide Customer Service by handling all training incoming queries via telephone and email communication
· Offer Level 1 Technical Support for our web-based Learning Management System (LMS) internal and external
users
· Perform outbound campaigning activities to meet our Training Sales business goals
· Host Training Administration Transactions that are very process-driven

Also:

– Distribute daily workload
– Manage LMS Data (reports, etc)
– Mentoring, coaching & feedback
– Cascade all relevant information to all of the levels
– Manage agents' queries
– Manage local office calls
– Ticket Monitoring 
– Manage and track the campaigning management
– Meetings
– Manage agents on HR level (holidays)
– Participate in the recruitment
– Others

Education: Higher Vocational Education

Experience: 2 years. Requires general training in a specific field related to work experience

Languages: Native level of French and Fluent level of English

Competencies:

– Planning and organising
– Quality orientation
– Negotiation skills / persuasiveness
– Analysing and problem solving
– Employee development
– Coaching
– Delegating responsibility

IT skills: LMS

We offer:

– International Company
– Multicultural Environment
– Schedule: 08.00 – 17.00
– 23,5K + 80€/month language bonus + 10€/day for food
– Festive days (+120€)
– Transportation and Day care

Thu, 24 Jan 2019 09:03:54 +0100

Spain Barcelona

Talent Search People – Native Speakers
24.000 € – 30.000 € gross / year
Permanent
Team Leader / Manager
Language/ English, French

Vai al sito

Potrebbero interessarti

Technical Support Representative / Nordic Projects... DK Global Recruitment is a multilingual recruitment agency, based in Dublin, Ireland. We specialize in finding European language-speaking jobs for job...
Customer Support Specialist – French Speaker... A LITTLE ABOUT US  WHAT YOU'LL BE DOING ✍️  Providing our users with outstanding customer experience - it is part of our missio...
Team Manager with high level of German and English... Our International Customer Care Center Western Europe (ICC WE) gives support to people with diabetes and health care professionals from Spain, Portuga...
Customer Coordinator with Polish or French –... The company is a large and diverse multinational with a friendly environment Their employees are from more than 60 countries. They offer great opportu...