Team Supervisor with a Native level of French – (103851)

Responsible of Team Management and distribution of work load to ensure his agents:

· Deliver Training Consultancy Services to our customers
· Provide Customer Service by handling all training incoming queries via telephone and email communication
· Offer Level 1 Technical Support for our web-based Learning Management System (LMS) internal and external
users
· Perform outbound campaigning activities to meet our Training Sales business goals
· Host Training Administration Transactions that are very process-driven

Also:

– Distribute daily workload
– Manage LMS Data (reports, etc)
– Mentoring, coaching & feedback
– Cascade all relevant information to all of the levels
– Manage agents' queries
– Manage local office calls
– Ticket Monitoring 
– Manage and track the campaigning management
– Meetings
– Manage agents on HR level (holidays)
– Participate in the recruitment
– Others

Education: Higher Vocational Education

Experience: 2 years. Requires general training in a specific field related to work experience

Languages: Native level of French and Fluent level of English

Competencies:

– Planning and organising
– Quality orientation
– Negotiation skills / persuasiveness
– Analysing and problem solving
– Employee development
– Coaching
– Delegating responsibility

IT skills: LMS

We offer:

– International Company
– Multicultural Environment
– Schedule: 08.00 – 17.00
– 23,5K + 80€/month language bonus + 10€/day for food
– Festive days (+120€)
– Transportation and Day care

Thu, 24 Jan 2019 09:03:54 +0100

Spain Barcelona

Talent Search People – Native Speakers
24.000 € – 30.000 € gross / year
Permanent
Team Leader / Manager
Language/ English, French

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