Technical Specialist (m/f) “Parts”, Automotive Maastricht – (60364)

Our client is a well-known international car manufacturer and its customer service center is the central point of contact in Europe, caring for the needs of current and prospective customers.• Resolve incoming support requests, incidents and problems in French

• Resolve escalated technical parts enquiries for cars, vans and trucks
• Appropriate usage of available resources and documentation of business related activities in relevant system (e.g. ticketing system)
• Identify, escalate or resolve complex issues when necessary
• Proactively and continuously monitor workload to ensure timely investigation and response to support requests
• Proactively identify, analyse and resolve or escalate problems and situations applying personal expertise and accrued knowledge
• Is able to provide feedback with proposed solutions to business partners influencing product/system specification and policy
• Is able to steer process change requirements to business partners
• Ensure quality improvements within supported services
• Uses out-of-the-box thinking to develop alternative solutions when established processes are not sufficient.
• Proactively steers analytical reasoning and problem solution amongst colleagues
• Recognises when issues or problems pop up more than once and takes appropriate action after accurate analysis
 

• Excellent communication skills (B2B)
• Excellent in French, both verbal and in writing
• Expert skills in customer support and problem solving
• Expert affinity with IT – Computer literate (MS Windows Office)
• Expert affinity with the car trade and technology
• Advanced knowledge of interactions between tools and support systems
• Is capable of handling expert tasks in combination with regular workload without detriment to own stress level
• Uses expert knowledge, training and experience to come to root cause in problem solving
• Acts as a “brand ambassador”
• Supports strategic direction even if in conflict with own view
• Checks and corrects erroneous data content in systems where encountered or prompts responsible party to amend
• Expert knowledge in Electronic Parts/Component Catalogues

Working hours:
Full-time position 40 hours per week between Mondays to Friday, dayshift

Benefit:
• Lucrative relocation package. If applicable, you will also be reimbursed for first arrival, housing fee, and moving costs.
• 200 vacation hours (based on full time employment)
• Holiday allowance: 8% of annual salary
• Competitive performance based salary growth
• Result oriented bonuses
• Collective health insurance at discounted rates
• Pension plan
• Transportation plan: free bike every 3 years or; free public transport or; contribution to fuel costs

Thu, 20 Apr 2017 09:13:45 +0000

Netherlands


30.000 € – 36.000 € gross / year
Permanent
Technical Support
Language/ French, English

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