We are currently looking for motivated technically oriented Dutch speakers to join our support team for a leading Anti-Virus software.
Description of the Role
Our team of dedicated professionals provides both Customer and Technical Support for home or home office users via phone and chat. Remote sessions are also used.
- Resolve the customer’s issues with regards to Customer Service or Technical support
- Respond to customer queries in a timely and professional manner
- Project a professional company image through phone, chat and email interaction
- Provide customers with product and service information
- Prioritize tasks and to involve other teams when needed by following the escalation procedures
- Very good level of Dutch and good level of English
- Excellent communication and soft skills
- Strong listening/comprehension skills and good follow up skills
- Ability to multi task and to make quick decisions
- Ability to adapt quickly to changing business requirements.
Life at Sutherland:
- We offer competitive salary
- Excellent social benefits package including Health Insurance, Life Insurance, Food vouchers, Compliment Cards, Transportation allowance
- Rewards and recognition programs
- Trainings following the leading global standards for highest quality of Customer Service and Technical Support
- Structured working environment
- Career opportunities
- Great office location
- Team Building activities
If you find this opportunity suitable for you and you want to develop your career in a company which upholds highest industry standards, please send your CV (in English).
The information provided by you is personal and will be protected.
Only the shortlisted candidates will be contacted.
Tue, 15 Aug 2017 08:18:27 +0000
Language/ Dutch, English
Pignolo, maniaco dei dettagli e migliore amico dell’ansia.
Sono un Web Designer (anche se odio etichettarmi) e vivo ad Altamura, da circa 10 anni mi diverto in ambito web e app, mi occupo prettamente di frontend ma non disdegno a sporcarmi le mani con un bel po di sano codice.