Technical Support Engineer L2 – (105028)

Our client is a worldwide provider of network security appliances and the market leader in unified threat management (UTM). Their products and subscription services provide broad, integrated and high-performance protection against dynamic security threats while simplifying the IT security infrastructure. With over 80 offices around the world, we’re now looking for experienced Technical Support Engineers to join the expanding Prague team. If you’re looking for a fast-paced, challenging and rewarding environment, then this is the role for you!.


Position overview and Job Responsibilities:

Providing technical support and assistance to certified partners and customers
Running real-time troubleshooting sessions with partners/customers
Testing and reproducing partner/customer issues in the Lab
Working on escalations from Level 1 technical support team
Reporting Software/Hardware related issues to the R&D department


Fluent English and other CEE languages
3+ years of experience in networking or security industry
In-depth knowledge of TCP/IP
Hands on experience with security devices Firewalls/IPS/Mail Security Gateways
Ability to work in multicultural team environment
Quick learner


Familiar with dynamic routing protocols and its implementation (OSPF, BGP)

Experience with VPNs (IPSec, SSL, L2TP, GRE)
Good knowledge of authentication protocols and methods (LDAP, SSO, Radius, 2-factor authentication)
Knowledge of database maintenance and SQL
Familiar with Web application security and vulnerabilities (experience with exploits is plus)
Have industry certificates (FCNSP, CISSP, CCNP, CCSP,CCNA …)
Degree in Electrical Engineering or Computer Science or equivalent experience

What we can offer:

A position in one of the world’s leading Security vendors
Working in a multinational, multicultural team environment
Attractive salary package based on skills and seniority
30 days of paid vacation
Training programs
Unique opportunity for career growth and self development

Wed, 13 Feb 2019 10:57:54 +0100

Czech Republic Prague

Dorset Recruitment

Information Technology
Language/ English

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