Technical Support Engineer w/ Native Level of German – (87431)

Are you passionate about IT and do you have at least 2 years of experience in Level 2 Support? Then keep on reading!

Our client is a leading provider of data protection and recovery solutions that assure organisations that their data can be recovered whenever necessary. Founded in 1990, this company provides a comprehensive solution for virtual and physical environments, backed by excellent support and expertise to more than 40.000 users around the world.

Based in the EMEA HQ, the responsibilities of a Technical Support Engineer will entail:
– Receiving technical requests and providing support and solutions for a product or issue by phone, email, or chat
– Applying technical knowledge to solve complex problems and advise customers on solutions
– Researching, analysing, and resolving complex functionality and usability related issues
– Maintaining knowledge of Support policies, procedures, tools and systems

Key Languages:
– Native level of German
– Advanced level of Italian, Spanish and/or French
– Advanced level of English

Core Skills/Experience:
– Strong customer service focus and experience in technical support level 2
– Excellent oral and written communication skills
– Experienced in virtual platform such as Microsoft Hyper-V, VMware, or Citrix Xen
– Proactivity and demonstrated ability to assess customer requirements, identify business problems, and demonstrate proposed solutions 
– Network Basics – OSI, IP Address, TCPIP, UDP, FTP, Ping, Telnet, Netstat, Etc.
– Network protocols – Http, Https, SSL, SMTP
– Server administration 

What’s on Offer:
– Permanent contract after the trial period
– Competitive compensation package and commissions
– Private health insurance (including partner and children)
– Life insurance
– Flexible pay, if preferred
– Starting date: ASAP

Fri, 02 Mar 2018 11:13:36 +0000

Spain Barcelona

Permanent
Technical Support
Language/ German, English, Italian, French

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