Technical Support Expert – Japanese market – (106675)

Do you know a world well known American corporation which provides Internet-related product services, including internet search, mapping, cloud computing software and advertinsing? Are you passionate about new technologies?

If your answer is yes and you like helping others with their technical issues, then you might be the perfect for us!

Responsibilities

– Maintain client relationships through product support over the phone
– Respond to incoming calls and email from enterprise clients
– Manage effectively all incoming incidents in a customer service environment.
– Gather information from customers, troubleshoot technical and account issues
– Excellent listening and communication skills, both written and verbal (Sales experience is a plus)
– The agent is a business consultant capable of understanding customer's business challenges and tailor a solution adapted to their need
– Confident at overcoming product objections

Requirements

-Japanese native speaker with fluent English
-Great teammate
-Willingness to learn and apply new technologies
-Analytical skills with demonstrated problem solving ability desired 
-Ability to operate in high pressure situations 
-Good technical skills and knowledge preferable
-Excellent communication skills.

_The recruitment processes and people involved in them (both recruiters and Project Managers) will not discriminate any candidacy because of age, disability, ethnic, marital status, gender, nationality, ideology, politic, race, religion and sexual orientation.

Conditions:

-Full-time (39hrs/week) and Indefinido Contract
-Salary: 20.000 Euros gross/year + up to 3.000 Euros gross/year in bonus + 1.540 Euros/year in ticket restaurant
-Schedule: Monday-Friday from 09:00 to 18:00
-Location: Barcelona Center

Wed, 13 Mar 2019 15:24:23 +0100

Spain

SELLBYTEL | Webhelp Group

Project/Service based
Customer Service
Language/ English, Japanese

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