Technical support opportunities in Prague! – (86910)

REED is looking for candidates with experience from technical support who would like to further develop themselves. The company offers very progressive environment and enjoyable atmosphere. Take a look and apply!

 

Responsibilities

  • Receives Service Requests via Telephone, E-Mail, Fax, Internet or though Monitoring
  • Take ownership of all received issues
  • Make initial contact with customer who has logged an issue, collect relevant information
  • Work with other teams to help minimise reoccurring issues
  • Analyse and resolve complex issues regarding software products
  • Handles incidents and Service requests ranging from end user logon problems to functional support to business units
  • Document solutions and produce written training materials based on them
  • Guide, advise and mentor team members and customers
  • Report issues and recommend improvements

Qualifications

  • Speaking and writing skills in English + fluent skills in French / German / Italian
  • At least 1 year of experience in Technical support / Service desk
  • Excellent Customer Service skills and telephone manner
  • Good problem solving and technical skills
  • Working experience in Shared Service Center is appreciated
  • Experienced in troubleshooting, software/hardware installation and routing technologies is an advantage
  • YOU MUST POSSES A VALID WORK VISA FOR CZECH REPUBLIC

Benefits

  • Competitive salary with annual bonus
  • 5 weeks of holidays + sick days
  • Language courses and other learning opportunities
  • Meal vouchers and MultiSport card
  • Pension plan
  • Free beverages and refreshments at workplace
  • Top modern office environment

Location: Prague, Czech Republic

Working hours: Different 8 hour shifts within a day

Starting date: ASAP

Tue, 20 Feb 2018 10:50:28 +0000

Czech Republic Prague


18.000 € – 24.000 € gross / year
Permanent
Technical Support
Language/ English, Italian, French, German

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