Technical Support Specialist – (86569)

The Team: Service Assurance

Contract Type: Permanent

Work Schedule: Rotating

We are the largest BT employer on the Continent and 3rd largest SSC in Hungary. 20 functions in 11 Service Lines, 2200+ employees. Supporting: 3000+ BT GS customers across 15 countries.

 

Good news! We are hiring Technical Support Specialists for our network operations groups. In this role you are going to:

  • Own, lead and drive issues and represent BT during technical conference calls
  • Handle technically complex incidents & changes
  • Be responsible for cooperating with internal and external stakeholders and making sure you leave a lasting good impression
  • Have the opportunity to learn from 3rd line network engineers throughout troubleshooting sessions
  • Be exposed to a wide array of internetworking technologies (MPLS, DMVPN, SDWAN, ZScaler, BYOD WLAN, VoIP just to name a few) through supporting complex network solutions
  • Find out whether you are an early bird or a night owl thanks to the weekly rotating shift pattern

We'll also need to see these on your CV:

Professional and Language skills:

 

  • In depth understanding of LAN/WAN technologies (think CCNA-level knowledge, the certificate is not needed)
  • 1-2 years' of experience in technical customer support role
  • Familiarity with the following products is an advantage: Juniper, Adva, Avaya, Ipanema, Meraki
  • Advanced English is a must due to it being the working language at BT

 

Here’s what you’ll get in exchange:

 

  • Technical and soft skill trainings thanks to our dedicated trainer team
  • Office in the heart of Debrecen
  • Lots of fringe benefits
  • Learning is a perk of the job and it will guarantee that you will have plenty of options to choose from when advancing your career
  • To witness the future of networking due to cutting-edge technologies

Tue, 13 Feb 2018 07:23:02 +0000

Hungary Debrecen

Permanent
Telecoms
Language/ English

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