The Team: Service Assurance
Contract Type: Permanent
Work Schedule: Rotating
We are the largest BT employer on the Continent and 3rd largest SSC in Hungary. 20 functions in 11 Service Lines, 2200+ employees. Supporting: 3000+ BT GS customers across 15 countries.
Good news! We are hiring Technical Support Specialists for our network operations groups. In this role you are going to:
- Own, lead and drive issues and represent BT during technical conference calls
- Handle technically complex incidents & changes
- Be responsible for cooperating with internal and external stakeholders and making sure you leave a lasting good impression
- Have the opportunity to learn from 3rd line network engineers throughout troubleshooting sessions
- Be exposed to a wide array of internetworking technologies (MPLS, DMVPN, SDWAN, ZScaler, BYOD WLAN, VoIP just to name a few) through supporting complex network solutions
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Find out whether you are an early bird or a night owl thanks to the weekly rotating shift pattern
We'll also need to see these on your CV:
Professional and Language skills:
- In depth understanding of LAN/WAN technologies (think CCNA-level knowledge, the certificate is not needed)
- 1-2 years' of experience in technical customer support role
- Familiarity with the following products is an advantage: Juniper, Adva, Avaya, Ipanema, Meraki
- Advanced English is a must due to it being the working language at BT
Here’s what you’ll get in exchange:
- Technical and soft skill trainings thanks to our dedicated trainer team
- Office in the heart of Debrecen
- Lots of fringe benefits
- Learning is a perk of the job and it will guarantee that you will have plenty of options to choose from when advancing your career
- To witness the future of networking due to cutting-edge technologies
Tue, 13 Feb 2018 07:23:02 +0000
Permanent
Telecoms
Language/ English
Pignolo, maniaco dei dettagli e migliore amico dell’ansia.
Sono un Web Designer (anche se odio etichettarmi) e vivo ad Altamura, da circa 10 anni mi diverto in ambito web e app, mi occupo prettamente di frontend ma non disdegno a sporcarmi le mani con un bel po di sano codice.
