Technical Support Specialist with a native level of German – (106334)

Our client is one of the biggest American Technological Companies worldwide. They offer the latest digital transformation to ensure an innovative, product as well as end-to-end solutions to managing and enhancing your digital experience. 

You would be in charge of:

– Maintain the technical support hotline, and use communication and basic troubleshooting skills to provide customer support to the users, installers and customers of our client 
– Ensure that all customer contacts are handled in an efficient and effective way, while also being focused on customer needs
 – Provide first level technical support on several products groups. Resolve 50% of your contacts without involving other people
 – Ability to follow technical troubleshooting guides and technical knowledge to determine the technical solution or escalation path 
– Other duties as required or assigned

 – Knowledge of basic electrical theory or networking technology
 – Customer focus and a service-oriented attitude 
 – Ability to communicate on the phone with customers while taking detailed notes
 – Proficiency with Microsoft Office Suite (Word, PowerPoint, Excel)
 – Attention to detail and a high level of accuracy 
 – Proficiency in the German and English language, both written and verbal
 – Excellent interpersonal and communication skills
 – Excellent organizational skills – Ability to analyze and solve problems
 – Ability to work under time pressure and stress 
 – Ability to handle multiple projects in parallel 
 – Ability to work individually as well as part of a team

Would be a plus:
– Proficiency with Salesforce/Master Data Record Keeping 
– Knowledge of solar electric (PV) installation, system design and/or inspection
 – Knowledge of mathematical concepts, including graphical representation of data

-Stable position (project base contract) with possibilities of internal promotion
– Full time position (39h/week), Monday to Friday.
– 21,000€/gross + incentive scheme of up to 3.500€ gross annually 
– Paid training of 3 weeks

Thu, 07 Mar 2019 12:22:08 +0100


Talent Search People – Native Speakers

Project/Service based
Customer Service
Language/ German

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