Technical Support Specialist with a native level of German – (106334)

Our client is one of the biggest American Technological Companies worldwide. They offer the latest digital transformation to ensure an innovative, product as well as end-to-end solutions to managing and enhancing your digital experience. 

You would be in charge of:

– Maintain the technical support hotline, and use communication and basic troubleshooting skills to provide customer support to the users, installers and customers of our client 
– Ensure that all customer contacts are handled in an efficient and effective way, while also being focused on customer needs
 – Provide first level technical support on several products groups. Resolve 50% of your contacts without involving other people
 – Ability to follow technical troubleshooting guides and technical knowledge to determine the technical solution or escalation path 
– Other duties as required or assigned

 – Knowledge of basic electrical theory or networking technology
 – Customer focus and a service-oriented attitude 
 – Ability to communicate on the phone with customers while taking detailed notes
 – Proficiency with Microsoft Office Suite (Word, PowerPoint, Excel)
 – Attention to detail and a high level of accuracy 
 – Proficiency in the German and English language, both written and verbal
 – Excellent interpersonal and communication skills
 – Excellent organizational skills – Ability to analyze and solve problems
 – Ability to work under time pressure and stress 
 – Ability to handle multiple projects in parallel 
 – Ability to work individually as well as part of a team

Would be a plus:
– Proficiency with Salesforce/Master Data Record Keeping 
– Knowledge of solar electric (PV) installation, system design and/or inspection
 – Knowledge of mathematical concepts, including graphical representation of data

-Stable position (project base contract) with possibilities of internal promotion
– Full time position (39h/week), Monday to Friday.
– 21,000€/gross + incentive scheme of up to 3.500€ gross annually 
– Paid training of 3 weeks

Thu, 07 Mar 2019 12:22:08 +0100


Talent Search People – Native Speakers

Project/Service based
Customer Service
Language/ German

Vai al sito

Potrebbero interessarti

Travel Agent (German) – (103329) Das Unternehmen. Hast du eine Leidenschaft für das Reisen und die Tourismusbranche? Reist du gerne, wenn alles so läuft wie es sollte? Du kannst daz...
Social Media Content Review Analyst with Knowledge... #FEEL GOOD WITH US!TELUS International Europe is a multilingual contact center, BPO (business process outsourcing) and ITO (information technology out...
Russian Social Media Agents Needed in Berlin ̵... Are you communicative and love to talk on the phone? Are you team-oriented and enthusiastic to meet new people?For one of our international clients we...
Luxury Fashion Expert (German) – (105042) Das Unternehmen.   Fühlst du dich wohl in der Welt von Louis Vuitton, Michael Kors und Chanel? Oder möchtest du einen Blick hinter die Kulissen die...