Technical Support Specialist with Dutch or German – (103855)

The company are hiring a Technical Support Specialist for our Prague office.

Duties and Tasks/Essential Functions:

• Deliver service and support to end-users via ticketing system, live chat and phone calls;
• Interact with customers to provide and process information in response to inquiries, issues, and requests;
• Gather customer’s information and determine the issue by evaluating and analyzing the symptoms;
• Diagnose and resolve technical hardware and software issues;
• Research required information using available resources;
• Follow standard processes and procedures;
• Identify and escalate priority issues per customer specifications;
• Redirect problems to the appropriate resource;
• Accurately process and record all transactions using a ticketing system and process;
• Follow up and make scheduled communications via ticket/ callbacks etc. to customers where necessary;
• Stay current with system information, changes and updates;
• Flexibility in the working hours

Skill and Knowledge Qualifications:
• Ability to communicate clearly and accurately (face-to-face, email, phone);
• Knowledge of customer service principles and practices;
• Willingness to co-operate with others and work to the greater good;
• Multi-tasking capabilities, able to work under pressure and in a dynamic environment;
• IT background (networks, OS, databases) and/or application support experience is not mandatory but would be a huge benefit

  • English and Dutch    OR   English and German.

Company Benefits:

·  25 days  of vacation + 5 sick days without need to visit the doctor

· Meal vouchers

  • Offices in the centre of Prague 

· Pension Insurance Contribution

· MultiSport card

· Coffee, tea, milk, Mattoni, cafeteria at work

· Bike storage facility

Thu, 24 Jan 2019 09:51:36 +0100

Czech Republic Prague

CPL Jobs

Permanent
Information Technology
Language/ English, German, Dutch

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