Technical Support Specialist with FRA/GER/DU/DEN/ENG – (106621)

REED is currently looking for a candidate for our international client from the area of information technologies. Become a part of an innovative company that is creating solutions of the future. At the moment, we are looking for candidates to join their technical support team with French/German/Dutch/Danish or English language skills.

* Receives Service Requests via Telephone, E-Mail, Fax, Internet or though Monitoring
* Manages resolution of Service request
* Handles incidents and Service requests ranging from end user logon problems to functional support of business units
* Documentation of Service request and Incidents using a CRM-Tool
* Highlight errors/discrepancies in the customer data
* Getting the problem solved within the first contact

* At least 1 year of experience in Technical Support
* Excellent Customer Service skills and telephone manner
* Good problem solving and technical skills
* Working experience in Shared Service Center is appreciated
* Experienced in troubleshooting, software/hardware installation and routing technologies is an advantage
* Speaking and writing skills in English + advanced French/German/Dutch or Danish

* At least 1 year of experience in Technical Support
* Excellent Customer Service skills and telephone manner
* Good problem solving and technical skills
* Working experience in Shared Service Center is appreciated
* Experienced in troubleshooting, software/hardware installation and routing technologies is an advantage
* Speaking and writing skills in English + advanced French/German/Dutch or Danish

Benefits

* The opportunity to work in a multicultural company
* Educational courses and training
* Opportunities to learn and grow within the company
* Flexible working hours
* 5 weeks holiday + sick days
* Notebook and Cell phone
* Meal vouchers and Cafeteria bonus system

Location: Prague, Czech Republic

Working hours: 24×7 shifts system / day shifts

Starting date: ASAP

If you are interested in this opportunity, please apply or send me your resume.

Looking forward to our cooperation,

 

Tue, 12 Mar 2019 20:05:39 +0100

Czech Republic Prague

Reed Czech Republic

Permanent
IT Helpdesk
Language/ English, French, German, Dutch

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