Technical Support with FRA/DUT/GER/DAN – (104293)

REED is currently looking for a candidate for our international client from the area of information technologies. Become a part of an innovative company that is creating solutions of the future. At the moment, we are looking for candidates to join their technical support team with French/Dutch/Geman/Danish language skills.

Responsibilities:

* Receives Service Requests via Telephone, E-Mail, Fax, Internet or though Monitoring
* Manages resolution of Service request
* Handles incidents and Service requests ranging from end user logon problems to functional support of business units
* Documentation of Service request and Incidents using a CRM-Tool
* Highlight errors/discrepancies in the customer data
* Getting the problem solved within the first contact

Qualifications:

* At least 1 year of experience in Technical Support
* Excellent Customer Service skills and telephone manner
* Good problem solving and technical skills
* Working experience in Shared Service Center is appreciated
* Experienced in troubleshooting, software/hardware installation and routing technologies is an advantage
* Speaking and writing skills in English + advanced French/German/Dutch/Danish

Benefits:

* The opportunity to work in a multicultural company
* Educational courses and training
* Opportunities to learn and grow within the company
* Flexible working hours
* 5 weeks holiday + sick days
* Notebook and Cell phone
* Meal vouchers and Cafeteria bonus system

Location: Prague, Czech Republic

Working hours: 24×7 shifts system

Starting date: ASAP

If you are interested in this opportunity, please apply or send me your resume.

By answering to this advertisement or sending your CV and other personal materials, you consent to the collecting, processing and storage of your personal data in accordance with Act No. 101/2000 Coll. Privacy.

Reed Global – Europe is acting as an Employment Agency in relation to this vacancy.

Thu, 31 Jan 2019 17:22:29 +0100

Czech Republic Prague

Reed Czech Republic
More than 90.000 € gross / year
Permanent
Account Manager
Language/ French, German, Danish, Dutch

Vai al sito

Potrebbero interessarti

German Customer Service Representative – (10... Are you fluent in German ready to start a new career in Athens? We have the new opportunity for you! Our Client is looking for a Customer Service Repr...
Asistente de Marketing Digital(SEO/SEM) en start-u... Empresa dedicada al mundo de la moda accesible, ubicada en una de las ciudaddes más hermosas del norte de España: Bilbao. Esta e-commerce opera tanto ...
Project Manager with German and Spanish – (1... Our client is an important TIER-1 company in the automotive sector who is focused on the design of metal parts through stamping and welding processes....
Customer Care Associate – Russian & Eng... If you have experience in Customer Service and speak the Russian nd English Language we want you to be part of a Customer Care Operation that supports...