Training & QA Manager in Athens – Attractive salary – (106757)

About the role:

 

Working for a world-renowned leader in BPO, the Training and Quality Manager will supervise the daily activities of a group of associates by providing mentoring, coaching and guidance while also making recommendations on areas which need improvement.

Other responsibilities include: working with associates to address employee relations issues, coordinating all associate activity related to training, development and coaching sessions. In this position, it will be your responsibility to engage and develop each member of your team so that they can achieve their full potential. You'll also be directly accountable for associate attrition and employee satisfaction. Plus, you'll be responsible for monitoring absence and attendance for your team.

 

In this position, you'll be expected to manage in line with operational protocol by keeping management apprised to real-time situations and be responsible for frequently taking escalated or complex calls from customers. You'll be expected to adhere to all company policies and procedures. You'll also be responsible partnering with the Quality department to ensure the achievement of company and client quality goals, training agents on new or revised information relating to the services, products, or processes of the project. Additionally, you will be conducting training classes with new hires and on-going classes.

Job Responsibilities:
• Gain a thorough working knowledge of company policies and procedures, as well as client requirements related to training duties.
• Responsible for the overall outcome of new hire classes and client required trainings.
• Evaluate associate performance throughout training and provide necessary coaching and development to ensure associates graduate from new hire training successfully.
• Held accountable for training completion.
• Keep track of training attendance and associate performance in training.
• Accountable for employee satisfaction with training.
• Schedule, prepare, and deliver training, as well as participate in efforts to constantly look for opportunities to improve associate performance, and improve current process.
• Communicate ideas to the Trainer or training Supervisor regularly

 

 

 

• Previous experience in OA /international BPOs in managerial positions in QA and/or Training or Account Management
• Ability to lead and partner successfully with teams, management and client
• Strong coaching, people, and leadership skills
• Proficient in Greek and English, both written and verbal

Benefits
• Competitive remuneration salary and performance-based incentives
• 25 days’ annual leave per year
• Permanent contract
• Private health insurance after 3 months
• Family-friendly environment
• Excellent working premises in Athens city center

 

 

Thu, 14 Mar 2019 17:01:57 +0100

Greece

DK Global Recruitment

Permanent
Team Leader / Manager
Language/ English, Greek

Vai al sito

Potrebbero interessarti

Content Moderator with Dutch – (105385) Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, techn...
DaF Fremdsprachassistenten in Spanischen Schulen &... Haben Sie gerade Ihren Abschluss gemacht und möchten wertvolle Berufserfahrung in Spanien sammeln? Unterrichten Sie Deutsch in einer spanischen Schule...
Tax Assistant with English and other languages ... Are you ready to take on new challenges in 2018?Would you like to work in a well-known multinational company?How about live in Budapest, one of the mo...
Travel Agent (Dutch) – (105011) The Company.   Do you have passion for the travel and tourism industry? Do you like travelling when everything goes the way it should? You can have...