Travel Consultant for Hilton fluent in Polish and English – (86875)

As a process transformation company, Sutherland rethinks and rebuilds processes for the digital age by combining the speed and insight of design thinking with the scale and accuracy of data analytics. We have been helping customers across industries from financial services to healthcare, achieve greater agility through transformed and automated customer experiences for over 30 years.

In 2008 we opened our first office in Sofia which now employs more than 1900 people – all young, talented and motivated individuals who color the atmosphere with more than 16 European languages. Their main qualifications are within the customer and technical support proven to be on world class level. Currently Sutherland has 4 offices in Bulgaria – 2 in Sofia, 1 in Burgas and the newest site in Varna.

We are now recruiting Travel/Reservation Consultants with Polish and English. Our client is a world leading brand in the hospitality industry.

Our support team will be responding to end costumer queries and provide high-quality customer service, related to reservations, payments, vacation advise, etc.





This would be the right role for you if you:

  • would love to work for the travel/hospitality industry, helping international travelers with their queries;

  • have a passion to support customers with great service in a friendly, confident and knowledgeable manner;

  • have an ambition to achieve sales metrics and goals;

  • conduct data entry and accurate case management;

  • are a great team worker, and want to work within a dynamic multinational environment


What will you need to become our next top performer?

  • Fluency in Polish;

  • Good command of English language;

  • Previous experience in hospitality/travel industry is a strong advantage;

  • Proactive attitude, combined with excellent communication and soft skills;

  • Decisive with the ability to multitask;

If you have these skills and would like to join a great team, apply now!

Continue reading to see what we offer:


  • A competitive salary and excellent social benefits package including: food vouchers, transportation allowance, VIP cards the Serdika Shopping Center, Health Insurance and Life Insurance;

  • Corporate training;

  • Team Building and social activities, opportunities for participation in voluntary work, charity causes, a buddy system for new colleagues from overseas, etc.;

  • Reward and recognition programs;

  • Great office locations;

  • Relocation bonus


The information provided by you is personal and will privacy will be protected.

Due to the high volumes of applications we receive, only shortlisted candidates will be contacted.

Mon, 19 Feb 2018 14:50:24 +0000

Bulgaria Sofia

Customer Service
Language/ Polish, English

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