Your role :
You will work collaboratively with consumer and customers to answer product
An exciting opportunity has arisen for us to represent a Global leader with a vast portfolio of well-known brands.
We are recruiting exceptional customer service professionals to be form part of a Multilingual Consumer affairs department to immerse themselves in the brand and deliver a first class service to customer and consumers
The role will require you to develop a sound understanding of the product (healthcare, household products) and services and to embrace brand values.
information requests and resolve queries in a skilful and professional manner.
You will work collaboratively with consumer and customers to answer product information ensuring a timely and consumer centric resolution.
Your should :
– Be native in the required language with exceptional grammar and spelling skill
– Be fluent in English with excellent grammar writing skills
– Be able to demonstrate a proven track record in delivering exceptional customer service
– Be confident with an enthusiastic telephone manner
– Be able to deal with sensitive calls with empathy
– Be passionate about delivering exceptional customer service
– Strong administrative skills with a keen eye for detail
– Have a proactive approach to problem solving
– Have a professional outlook, self-confident with a 'can do' attitude
– Have a strong team work ethic and a working knowledge of excel and Microsoft word
Thu, 08 Feb 2018 11:19:55 +0000
Less than 18.000 € gross / year
Language/ Turkish, English