UK Consumer Experience Agent – (86908)

We are looking for English (UK) native speakers or equivalent to bilingual for a Consumer Experience Agent position in one of the top sports brand company.

Asics is a Japanese multinational corporation which produces footwear and sports equipment designed for a wide range of sports. In Barcelona's facilities they have created a Consumer Experience department to manage all kind of requirements from users of the brand.

Role:

  • Deliver a best in class consumer experience attending consumers in all sort of questions about our products or services through the different existing contact points (i.e.: phone, email, Twitter, Facebook…)
    – Contribute and support the implementation of the Global Consumer Experience Strategy into the Local market.
    – Data entry and maintenance of data related to the consumers at local market level into the CRM Platform.
    – Manage Cases and Ecommerce questions using the software tools provided.
  • Review the information that ASICS delivers to the consumers at local level in all possible sources (web, newsletters, Twitter, Facebook posts, events…)

Requirements:

– Native English (UK) speaker or equivalent
-People with high orientation to customer service and passionate about sports
-Schedule: Monday to Friday from 9am to 7 pm and 2 Saturdays per month
-Persuasive and good Communicator

Already located in Barcelona and available for face to face interviews 

We offer:
– Being an important part of a department with international projection in one of the business areas with more development and investment: Consumer Experience.
– Paid training & induction program.

– Salary: 17.000¿ gross per year
– Stable, indefinite contract (Contract is directly with Asics, Randstad is only looking for the candidate)

– Starting date- ASAP
– Work in a brand new facility with the best working tools and environment possible.
– In addition to the salary we offer other benefits (bonus, medical insurance, ticket restaurant..)

Tue, 20 Feb 2018 10:29:05 +0000

Spain Barcelona


Less than 18.000 € gross / year
Permanent
Customer Service
Language/ English

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