VIP Account Manager – Finnish Speaking – (106336)

The VIP Account Manager’s priority and aim is to create and maintain loyalty with the most important customers. Identification and segmentation will be made referring to reports and monitoring customer activity.

  • Retention will be made by supporting the VIP customers via email, live chat, and phone and by proactively promoting ongoing and upcoming campaigns across all products (Casino, Poker, Sport and Bingo) and events.

  • As user experience is of essence, the VIP Account Manager will ensure that good communication with the Support and Risk/Payments departments, regarding VIP customer accounts is held.

Responsibilities

  • Promote marketing campaigns towards VIP customers.

  • Ensure each VIP account is rewarded, and that each VIP customer is enjoying a tailored experience with personal loyalty rewards.

  • Proactively develop high-value customers and potential VIPs into long-term VIP customers.

  • Be the face to face personality of the brands for the VIP customers.

  • Promote, develop and execute VIP events and meet customers face to face.

  • Actively retain customers via phone interaction.

  • Reactivate dormant accounts.  

  • Handle VIP customer support through offered communication channels and handle/report all feedback.

  • Follow up on specific customer support cases relating to VIP customers (such as KYC verification).

  • Player profiling.

  • Ad hoc duties.

  • When required assist with UK/International VIP responsibilities.

07032019

Thu, 07 Mar 2019 12:48:02 +0100

Malta

Mr Green Online Gaming

Permanent
Account Manager
Language/ Finnish

Vai al sito

Potrebbero interessarti

Turkish Social Media Agents Needed in Berlin ̵... Are you communicative and love to talk on the phone? Are you team-oriented and enthusiastic to meet new people?For one of our international clients we...
Talent Acquisition Coordinator with German –... Johnson & Johnson Global Services, the global shared services organization supporting the businesses of Johnson & Johnson, performs select functional ...
German & EN/SP IT Customer Support Analyst 24... Are you interested in helping people solve their technical issues? Are you passionate about languages and a friendly multicultural environment? If y...
Spanish Speaking Customer Support – Live & Wo... Concentrix is a leading global business services company with over 100,000 staff in 125+ delivery centres around the world. We work in partnership wit...